Refund policy

We strive to ensure that every customer is fully satisfied with their purchase. Please review our refund and replacement policy below:

1. Refund Eligibility (Before Shipment):
   Customers are eligible to request a full refund at any time prior to their order being shipped. Once an order has been processed and shipped, it is no longer eligible for a refund.

2. Refund Ineligibility (After Shipment):
   After shipment, all sales are considered final. We encourage customers to carefully review their order details before completing checkout to ensure accuracy.

3. Damaged or Defective Products:
   In the unlikely event that your product arrives damaged or defective, please notify us immediately by contacting our support team (Velmora50k@gmail.com) with your order details and photos of the product. Once verified, we will provide a replacement at no additional cost to you.

4. Additional Notes:

   • Replacements are offered in lieu of refunds once an order has shipped.

   • Customers are responsible for providing accurate shipping information. Refunds will not be issued for delays or issues caused by incorrect addresses provided at checkout.

We value your trust and are committed to making sure your experience with us is positive. If you have any questions regarding this policy, please contact our customer support team. (Velmora50k@gmail.com)